Candle Stick Serpent The Russell Collection Factory Shop

Fast Shipping and Professional Packaging

We offer a broad range of shipping options owing to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff is highly educated to pack your items precisely according to the specifications that we supply. Your items are carefully inspected and secured properly prior to shipping. We deliver to thousands of customers every day from all over the world. The fact that we're dedicated to becoming the largest online retailer in the World is clear. The warehouses and centers for distribution are located in Europe and the USA.

Note: Orders that contain more than one item are assigned a processing time depending on the item.

We will carefully examine all items before sending. Today, most orders will be delivered within 48 hours. The estimated delivery time is between 3-7 days.

Returns

The inventory is always changing and we cannot fully manage it because many parties are involved, which includes our warehouse and factory. The stock can change at any moment. It is possible that stock may run out after your order has been processed.

Our policy is valid for 30 days. If it's been more 30 days since you made your purchase, we unfortunately can't give you a full exchange or refund.

To be eligible for a refund your item must be unused and in the same condition as when you received it in. It should also be returned in the original packaging.